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Terms of Use/Privacy Policy

Terms of Use

The Terms of Use relate to the Enterprise Renfrew County & County of Renfrew's online sites, including but not limited to:

The access and use of these online sites is subject to the terms and conditions listed below.

Privacy Policy

Learn about our County Privacy Policy.

Collection of non-identifying informationThe County of Renfrew collects non-identifying information from your computer when visiting our websites. This information includes the Internet Protocol (I.P.) address, type of browser, date and time of visit, and the different webpages visited by you. This information is used strictly for statistical reporting purposes, and to design and improve access to information and services available on our websites. This information is not combined with other information or services to determine your browsing habits on websites beyond those operated by us, or to identify you personally.


Cookie technology captures total and not individual information on visitor use patterns. This is a computer code that tracks "traffic" so we can determine how effective our websites are in providing information and services to the public. A cookie contains no information that can identify you personally and the County of Renfrew acquires no knowledge of your browsing path once you leave our websites. Apart from providing a performance measure, the data collected by the cookie is otherwise meaningless.

Collection, use and disclosure of personal information

There may be instances where your personal information is required to provide you with information or services. Where your information is required, the amount collected will be limited to the minimum amount and type necessary to provide you with the information or service requested. This information will only be used for the purposes for which it was collected and will not be used to create an individual profile or combined with other information held by the County to create a new database of information. Where the collection occurs a notice will state the legal authority, purpose and the name, address and phone number of the individual who can answer questions regarding the collection. The personal information that you provide will be used, protected and disclosed only in accordance with the Municipal Freedom of Information and Protection of Privacy Act.


The County of Renfrew is committed to creating an accessible online environment and to making its web documents available to everyone. However, there may be instances where not all content is in an accessible format such as:

  • Maps or Geographic Information System (G.I.S.) data

  • Engineering drawings or complex technical data

  • Legacy applications or data

Should you need assistance in obtaining an accessible alternative for non-accessible content, contact us to learn more about Accessibility in the County now.

Copyright, trademark and visual identity

All contents of the County's online sites is Copyright © 2019 the County of Renfrew and/or its suppliers, 9 International Drive, Pembroke, Ontario, Canada, K8A 6W5. All rights reserved. No trademark or service mark licence is granted in connection with the materials contained on the County's online sites.

The County of Renfrew Logo is a registered trademark of The Municipal Corporation of the County of Renfrew. Any reproduction of the Logo without the County of Renfrew's expressed permission is prohibited.

Personal and non-commercial use limitation

The County's websites are for your personal and non-commercial use. Unless specifically authorized by The Municipal Corporation of the County of Renfrew, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.

No unlawful

or prohibited use

As a condition of your use of the County's websites, you warrant to the County of Renfrew that you will not use these websites for any purpose that is unlawful or prohibited by these Terms of Use.

Links to external sites

For convenience purposes, our online sites may contain links to external websites operated by third-parties (e.g. Events & Meetings Online Calendar). The purpose of providing these external links is for your convenience and to avoid duplicating information that is already being maintained by a source organization elsewhere online.

Links to external websites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of the County. The County does not endorse, approve, certify, or control external websites and does not guarantee the accuracy, completeness, efficiency, timeliness or correctness of the information located on third-party websites. Reference to any third-party product, service, event or publication does not constitute or imply endorsement, recommendation or favouring by the County of Renfrew, its employees and/or County Council members.

Social media accounts

The County's social media accounts, including but not limited to Twitter, Facebook, and YouTube, serve as a way to spread information in a timely manner and enhance the County's ability to share community news with a wide audience.

Third-party content (including community event information, comments and external links) posted on the County's social media accounts does not necessarily reflect the opinions and position of the County of Renfrew, its employees and/or County Council members. The County reserves the right to not post or to delete comments, links and other content that:

  • Are not topically related to the particular message or online site being commented upon

  • Are spam

  • Include foul language or vulgarities

  • Are offensive to an individual or an organization, rude in tone, or abusive

  • Solicit/advertise/promote particular services, products, or political individuals, political campaigns, advocacy groups or organizations

  • Infringe on copyrights or trademarks

Personal information

The County of Renfrew will never sell your personal information. As an upper-tier government in Ontario, we are subject to the Municipal Freedom of Information and Protection of Privacy Act, which imposes a general prohibition against the disclosure of personal information, except in limited and specific instances. The County of Renfrew may be required to disclose your personal information; however we will only ever do so as required by law. For more information on the Municipal Freedom of Information and Protection of Privacy Act, you are invited to review the legislation on the Province of Ontario's e-Laws website.

Liability limitations

The material posted on our online sites is not an official statement of County policy, practice, services or procedure, and should not be construed as such. It is intended only to give general information about the County.

While an effort is made to post only accurate information, the County does not guarantee that the information, software, products and services included on its online sites is always current or correct. In the case of a difference between the version presented online and the version in the County's records, the County's records shall be assumed to be correct.

Advice received via this website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

The County and/or its respective suppliers may make improvements and/or changes to our online sites at any time. The County and/or its respective suppliers make no representations about the suitability, reliability, timeliness, and accuracy of the information, software, products, services and related graphics contained on this website for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. The County of Renfrew and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event will the County and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of our online sites, with the delay or inability to use our online sites, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through our online sites, or otherwise arising out of the use of our online sites, whether based on contract, tort, strict liability or otherwise. If you are dissatisfied with any portion of our websites or online accounts, or with any of these terms of use, your sole and exclusive remedy is to discontinue using our website or online account.

Governing law and jurisdiction

All matters relating to your access to, or use of, the County's websites shall be governed by the statutes and laws of the Province of Ontario.

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