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Friday, September 10th 2010
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Customer Service Training Program

 
 
 
Chris Hinsperger lives and breathes customer service in whatever he does. Whether it’s as Co-Owner of the Bonnechere Caves, an associate of the Delfi Group or part time Zamboni driver at the Eganville and Area Community Centre Chris has an ability to form mutually beneficial relationships with clients and customers. These skills were fine-tuned working with hard to serve youth over his 28 years as a Youth Worker with the Ministry of Community and Social Services and the Youth Services Bureau of Ottawa-Carlton. Chris’s lighthearted and humorous, yet goal- driven approach, has created success in customer service delivery at both the community college and tourism levels.
 
“Everyone you come into contact with in your business; marketers, suppliers, staff and consumers affect the delivery of your product and it is key to maximize the positive potential of these relationships to maximize your chances of business success.”
Chris Hinsperger
 
“Hey Chris, It was great to finally meet you. I had heard so much about you and to witness you bring out the best in people was a wonderful thing. It was great the way that you got everyone interacting. Thank you—it was great being a part of it.”
Brian Levesque - President, Creative Director, Ottawa Valley Living
 
 
MC Lessard is a high energy trainer with an avid interest in customer service. Through her various experiences as a service provider, MC has led teams of 13 to 165 associates in the hospitality and health sectors over a 10-year period. She has also been the sole customer service agent of her businesses as a realtor, real estate investor and facilitator. With her keen and diplomatic style, she identifies those areas in the customer service process that require improvement and proposes creative solutions that are not only practical but also economical. MC seeks to relay her passion to all who share the core objective of exemplary service.
 

"In customer service, the Platinum Rule applies: Treat others the way they want to be treated." MC Lessard

"The workshop was truly amazing and everyone participated. We now know more about ourselves, our clients, sales and in-house scenarios. The role-playing was very effective. MC, the facilitator, presented herself in such an upbeat, caring manner that fun was in the air - invigorating and inspiring!" Dorothy Allemang, Allemang Health & Day Spa

 
NEW!  MC Lessard and Chris Hinsperger of the Delfi Group have entered into a partnership with Enterprise Renfrew County to deliver Customer Service Training. Based on the program developed through the Buy Local initiative, the current curriculum covers the fundamentals of Customer Service plus customized topics focusing on your business reality and needs. Highly interactive, affordable and results-driven, the Customer Service Training is certain to create the following 

Benefits:
 
  • Employees with renewed awareness of the importance of Customer Service
  • Improved business image
  • Increased sales
 Moreover, by completing the Customer Service Training, you will obtain:
 
  • An objective assessment of your current service level (if desired)
  • Practical, unique, and easy-to-implement Customer Service solutions
  • A citation on the Enterprise Renfrew County website identifying participation in the Customer Service Training
  • Recognition for having contributed to Youth Entrepreneurship in Renfrew County as part of the sales proceeds are invested in local ERC programs

Service and Fees: 

 The core program includes the following elements:
  •  Assessment interview to identify customization needs (if desired)
  • 3-hour onsite training session*
  • Training materials
  • Individual participant handbook
  • Certificate of completion for each participant
  • Certificate of completion for the business**
  • Follow-up meeting

 

*Alternate arrangements can be made if onsite training is not feasible.
** Presented to businesses who have at least 50% of their staff trained

 

Number of Participants
Cost*
1-10
$500
11 or more
$50/participant
* GST not included

*$6.00 per participant goes towards Youth Programs in Renfrew County*

Call TODAY to book your Customer Service Training Session
613-432-6848
csadler@countyofrenfrew.on.ca